Veterinary Productivity

Everyone needs to know where they stand and how their performance is rated by management. Not knowing leads to problems. The individual may believe they are doing a fair job when their performance is superior. More often they believe their performance is stellar when it is really mediocre.

How can we expect them to improve if we give them little or no guidance as to which aspects of their performance are really O.K., and which need to be improved. Below is a form for assistants and technicians, but is easily modified for receptionists or even associates. Note that attitude is the key factor being examined here. Hire for attitude... Train for competence.

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Hospital Technician/Assistant Performance Evaluation

Evaluation of:
Reviewed by:
Date:

	1	2	3	4	5
Appearance:Neatand clean at all times: Adheres to the dress code.
Attitude: Leaves personal problems at home. Quick to learn new tasks.
Housekeeping: Maintains orderly work area without prompting. Returns drugs/supplies to their proper place.
Creativity: Finds new and better ways to accomplish work and shares them with management.
Attitude:Has a "can do" attitude. Willing to "go the extra mile": Willing to work additional time as needed.
Client Relations: Calm and competent dealing with clients, even is stressful situations. Displays ampathy and concern. Actively listens to clients and capable of instructing on their pets home care.
Equipment: Able to use and maintain equipment. Ensures adherence to maintnance schedules.
Medical Skills: Able to properly schedule, prepare, assist and evaluate care and communicate patient needs to the doctor. Strives constantly to increase medical/surgical knowledge and expertise.
Pharmacy: Able to accurately dispense prescriptions. Ensures that sufficient but not excess drugs are odered. Maintain timely watch for soon to expire drugs to expedite usage and removes expired drugs from pharmacy.
Handling Patients: Restrains pets gently and with compassion. Always conscious of patient's comfort/safety.
Records: Accurately records client/pet information in file and computer completely and before day's end.
Marketing: Presents the practice, fees and policies as a necessary requirement of quality care. Suggests nutritional and other care products or services appropriate to the patient's needs.
Organization: Uses time management skills to complete all tasks. Facilitates client flow through exam rooms.
Attendance: Rarely absent. Notifies supervisor when unable to work.
Punctuality: Adheres to scheduled hours. Rarely late to work or returning from lunch.
Cooperation: Assists others without being prompted to do so. Employee is a "team player"
Communications: Communicates well with co-workers and clients.Always positive, courteous, and friendly.
Dependability: Completes all assigned tasks with little or no supervision. Does not diagnose to clients.
Client Rating: Clients comment on good service provided by this staff member.
Supervisory Skills: Considering length of service, able to train and supervise less skilled staff memebers.


Comments/Recommendations/Goals
Improvements needed in any area less than "4" aove with emphasis on the following


Your Score:
Goal for next evaluation:

My review has shared this review with me. I understand how my performance has been judged and how my work can improve.
Employee signature:
Reviewer signature: