needs to know where they stand and how their performance is rated
by management. Not knowing leads to problems. The individual may
believe they are doing a fair job when their performance is superior.
More often they believe their performance is stellar when it is
can we expect them to improve if we give them little or no guidance
as to which aspects of their performance are really O.K., and which
need to be improved. Below is a form for assistants and technicians,
but is easily modified for receptionists or even associates. Note
that attitude is the key factor being examined here. Hire for attitude...
Train for competence.
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